Meet EVRY
EVRY is one of the leading IT services suppliers in the Nordics, with €1.4b revenue and more than 10,000 employees. Evry serves 8,000 customers from leading global corporations, highly specialized niche businesses, and government organizations. In 2016, we embarked on a long-term partnership to change their market position through the introduction of new customer-focused capabilities.
Challenge
EVRY’s ambition was to transform from an IT solutions provider to an innovation leader for Scandinavia’s most important global and local organizations. To lead the transformation we created a new virtual unit,
the Strategic Design Lab, which operated as North Star and capability building arena.
Achievements
The Strategic Design Lab began its mission fully staffed by Method members, and gradually transitioned to EVRY by incorporating newly recruited talent in Scandinavia, transferring full ownership and operational duties in year four. Method guided EVRY’s transformation into a Scandinavian innovation leader, increasing its enterprise value up to IPO and beyond. Customer satisfaction reached a record high. Our partnership resulted in a positive impact on long term contracts won and new value created for EVRY’s customers.
Service
- Building Capability
Duration
3 Years
Capabilities
- Brand Design
- Business Design
- Experience Design
- Organization Design
- Research & Insights
- Strategic Design
Location
- London
- Oslo
- Stockholm
“The collaboration with Method has been excellent. It has worked well from day one. Method brings completely new skills that we lack and we can see the business outcome as a corporation as well. We are on a joint journey, it is a fantastic journey.”
Björn Ivroth CEO, EVRY
Using design to shape business strategy
Successful transformations require both a clear vision and a pragmatic plan to deeply and widely evolve the mindset, capability and operational culture of an organization. Starting with “the why” we mapped our joint vision of success into a set of tangible metrics and objectives for the partnership:
- Reposition the corporation, unlocking new levels of enterprise multiplier value pre-IPO
- Change market perception from IT-vendor to digital leader, making it one of the “most attractive places to work,” supporting the HR and talent acquisition team, positively driving NPS, employee engagement, and retention
- Develop new service offerings to generate new revenue potential
- Establish a “North Star” as the driver of transformation
Our approach to transformation has always been to take on a hands-on role and enable change by teaching new skills in real-world contexts. As such, the Strategic Design Lab has proven to be the best route to a successful transformation that sticks, helping to manage a complex portfolio of opportunities for stakeholders that need to decide what to do and when more objectively, quickly and with greater impact. The highly empowered, self prioritizing and multi-disciplinary team adapted to emergent events and worked to a common set of outcomes and performance indicators.
Putting theory and practice to test, we worked with some of EVRY’s key clients and delivered the new offerings of the Strategic Design Lab through a set of high profile assignments, including:
- A National Central Bank asked us to help them conceive the foundational platform of a future e-Currency
- A Scandinavian capital city needed our help to envision their Smart City strategy and plan from a citizen-centric perspective
- A Major Healthcare provider invited us to help them understand how a technology-enabled business model would shift their relationship with the government
Successful transformation outcomes
The guiding principles of an action-based approach to strategy have become part of EVRY’s day to day operations. Their corporate charter has evolved to put societal outcomes and innovation at the heart of the company.
Many companies focus their transformation solely on the ‘what’ of technology, but the Strategic Design Lab has proven its value by driving the how and why.
In a world in transition, how the teams work is our most valuable concern. From the bottom up we’ve helped unleash the best of EVRY by breaking new ground in highly complex and difficult situations at scale.
Our partnership has delivered:
- 1 Successful IPO
- 2 Brand new dedicated studios set up
- 20+ Unique research deep dives
- 65+ Distinct projects
- 120+ Designers brought together
- 150+ Customer engagements
- 300+ Executives onboarded embracing the transformation
