Renault
Driving more actionable customer data
McDonald's
A human-centered approach to transformation
Costa Coffee
Fast not forced, craft coffee for the global commuter
Roberts Radio
Customer centricity as a North Star for business transformation
Top Bank
Journey mapping to drive efficiency, consistency, and customer satisfaction
EVRY
Transforming an IT services provider into a digital innovation leader
Blick
Preparing a venerable Swiss daily newspaper for the digital future
The Economist
Introducing modern design philosophy to improve product development
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