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The Agile Paradox: Instigating Change Without Managing It Well

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Customer Support is the Experience

Looking Back, As We Look Ahead

How to think like a product manager in times of uncertainty

Designing a customer-centric data strategy

Best Practices for Secret Keeping During Development

4 Innovation Opportunities to Strengthen Your Business

NPS is no longer enough

Top 5 Virtual Event Ideas for Employee Engagement

Why Do We Need a Research & Discovery Phase?

Comparison of 3 Main E-commerce Platforms

Designing for Value in Private Equity

Navigating Customer Experience Design

How to Prioritize Innovative Concepts

Innovation Portfolios and Keying in on your Minimum Viable Idea

Surrounded by Data

The World’s Best Medication Reminder May Be All Around You

4 Industries That are Being Revolutionized by IoT

Leveraging Video for UX Research

An ‘Outside-In’ Research Approach for More Productive CX Insights

Does My Organization Need a Design System?

Using Journey Mapping to Innovate Smarter, Faster and More Successfully

Creating a Scalable Chatbot Prototype in 5 Steps

The Financial Digital Transformation: How is It Affecting Children?

Losing our Heads for Better Content Management

All Things Kubernetes

Automated Testing 101: What It Is & Why It Matters

Alternative UI Architectures with Android

Getting Started with Progressive Web Apps

How Software QA Benefits Your Development Teams, Business Goals & End Users

Digital Assistant Skills Design: 4 Considerations

Lessons from the Frontier of Social VR

Agile Transformation and DevOps: Beyond the Buzzwords

Opening the Web to Everyone: Building ADA Compliant Websites

Build vs Buy: Which Software Solution Fits Your Business?

Better for Business: Native vs Hybrid Mobile Apps

The Importance of Empathy in Product Design

Power within your People

Digital Migration in the ‘New Normal’

City Mobility post-pandemic: A better new normal

It’s time to give back time

Local, Neighborly, and Simple. A New Future for Home Delivery?

A Field Guide to Remote Workshops

Leveraging Consumer Insights to Drive Business Value

Powering the Experience Economy

Free to Fail: Turning Mistakes Into a Winning Digital Strategy

6 Things You’ll Find in a High-Performing Retail Location

Beyond the Trends: Developing a Customer-Centric Retail Mindset in B2C & B2B

Tech Talk: Trends and Technology Driving the Rooftop Solar Revolution

Tech Talk: Reclaiming Human Capital and Winning Through Digital Enablement

Tech Talk: Bank of America’s High Tech, High Touch Client Strategy

Enabling the Next Generation Library: Charlotte Mecklenburg Library Enhances Customer Experience Through New Mobile App